Give our service department a call right away if you have any questions. Visit either one of the Superior Service Centers located in both Dearborn and Battle Creek. Give us a call with any questions you have today! We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. I have left FOUR voice mails for Tanya, none have been answered. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. May be the shadiest place to ever buy a car. They had him set up no fault which is his fault too he should have got full coverage.
Better yet, we offer free vehicle delivery to your home or office. Introducing the new Superior Buick GMC.
Please let us know if there's anything else we can do for you. Unable to do business, the Robins sought help from GM.
After having the car delivered half way across the country and Superior having been paid here is the truth: 1-the car was smoked in and actually turned out was purchased as a rental/lease car from a Canadian company and has a km speedometer that cannot be converted- and YES smoked in. Power 2018 Dealer of Excellence for the Customer Sales Experience”, (For J.D.
I've purchased several vehicles and equipment online and this is by far the worst experience ever. Lol In the end, I walked out super happy, with zero regrets. Superior Buick GMC Dearborn 14505 Michigan Ave Dearborn MI 48126. News, views and interviews from the Arab world and the Arab American community... Tanya and Basam Robin, owners of the Superior Buick GMC dealership in Dearborn.
Once I owned the car, Dan never returned a phone call or email- all conversations were by phone when he answered because he thought he had a new victim to sell to. Don't wait too long for completing that service task otherwise you could cause permanent damage. Turns out this great deal was a lie. So, I call ally bank and told them that there was no such damage when I returned the car, so they call the dealership then call me back. Turns out this great deal was a lie.
We appreciate the kind words, recommendation and five-star rating. When I did get the license plates, I got to pay even more to fix the stripped license plate bracket from Superior putting on their temp license advertisement. Please feel free to contact me anytime for any future service needs you may have. The only one that should be getting sued for racism should be Tanya and Bas! I feel so bad for him. We have dealerships in Dearborn and Battle Creek serving many including those in the Metro Detroit area. Now he doesn't answer my voice mails or give me a call back.
I ended up being denied by the local DMV as the first title was filled out and signed totally wrong and what also appeared to be by the same person representing the leasing company and Superior on the same transactions. GM itself called Tanya Robin to find out why her monthly sales plummeted from 281 new cars in 2018 to just 66 in 2019. View Superior Buick GMC lease specials, offers and deals here in Dearborn. Ricky was the best sales person I have worked with in the 16 years of car buying/leasing experience I have had.
After speaking to you the next day it seems that you were understanding of this.
GM Financial, however, demanded immediate payments for the vehicles and took the position that the Robins were late on their payments, something termed in the auto-industry as being “out of trust.”. Looking to turn in an existing lease about 8 payments early and get into a new lease of a truck. So, I decided to talk to the manager Tanya and left her a voicemail. The sales person will NOT notify you. Service is also very good.
No mention of needing this for the loaner car. because a friend referred me. I love my new GMC! News, views and interviews from the Arab world and the Arab American community. The dealership seem to be in flux. Run far from this place. Further, after I got rid of the car, I received harassing phone calls, emails, and texts from GMC asking to extend my warranty.
These people are making a killing. I drove an hour to get there.
We serve many across Michigan including Kalamazoo, Jackson … After having the car delivered half way across the country and Superior having been paid here is the truth: 1-the car was smoked in and actually turned out was purchased as a rental/lease car from a Canadian company and has a km speedometer that cannot be converted- and YES smoked in.
The Robins claim that GM wrongfully forced stricter rules to verify family relations on their dealerships and that no other GM dealership was required to comply with this “unfair and targeted verification.”. Expert technicians know your car inside and out and perform oil changes, engine checks, battery … I've purchased several vehicles and equipment online and this is by far the worst experience ever. Schedule your next service appointment by using the link below at the Superior Buick GMC Certified Service Department. I am beyond happy with the service they gave me. Buyer BEWARE. We serve many people around Michigan including Metro Detroit and Ann Arbor.
He says ok, give me a second. Please reach out to us at (313) 846-1122 at your earliest convenience and we will do our best to resolve this with you.
This is one of the worst dealerships to ever lease or buy a car from, I highly recommend seeing another dealership.
We serve hundreds of individuals around Metro Detroit.
Contact the business for more information about recent service changes. Welcome to the Superior Buick GMC portal where you have access to all the vehicles available at the Superior Dealerships in the state of Michigan. No one else could come closer. This company claims to sell all over the country.
He was extremely nice and helpful and gave me a great deal on my lease. Will you support us?
29 Reviews (313) 846-1122 Website. After review of the situation I feel that there has been a miscommunication. Introducing the new Superior Buick GMC.
We look forward to hearing from you. He gives me a puzzled look and just at that moment, I get an alert on my phone that I have a hard inquiry on my credit report. I can send it from home in 20 minutes." We had a deal , WRITTEN ON PAPER, a purchase agreement signed by everyone. It all happened so fast and they knew he couldn't get financing anywhere else so they pull up in a car that had nothing, no key fob, no power windows, stains all on the ceiling and said they don't believe in car fax. Not just a car dealership, but a business that stresses a family experience.
The Robins own another dealership under the same name in Battle Creek. Comment from Tanya R. of Superior Buick GMC Dearborn.
I’m sure there is more to this story than AAM wants to admit. My first email with Dan Alef, a sales manager, had 3 specific questions on an 2018 Audi Q7 (with 7500 mi) I ended up buying for $53k. Copyright © 2004–2020 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I will never do business here and I suggest you don't either. The Robins say these rules caused customers to be profiled and intimidated not to do business with them, which led to their dealerships losing sales. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.All the best,Tanya Robin, General Manager | tanya.robin@superiorbuic… - 888-629-5154.
Take advantage and save hundreds of dollars with Superior Buick GMC. Try saying "Search for (year, make, model, or feature)". I asked "why?' The prices were... My roommate didn't even get to pick a car he liked. It took just over two months and a ton of my time getting this resolved. None of the payments matched up to what he said they'd be. Superior Buick GMC - Buy & Lease in Dearborn serving Metro Detroit After talking to this guy about five times and him ensuring that this deal was legit I settled on making the 70 mile round trip drive to pick up my new car.
Yelp users haven’t asked any questions yet about. The check is on its way...the office girls are sending it...one after the other since June 19. Can't wait an ten extra minutes to drive me two miles home.
I leave work early and ran right over to the dealership.
We're glad to hear that Ricky was understanding, patient, and knowledgeable.
What condition is the exterior body in & has there been damage? Power 2018 Dealer of Excellence for the customer sales experience” and has also received the “Dealer of the Year” award for the last 3 years in a row. The service people are very friendly and efficient. Fine. Run. They gave us the best price around for a 3 year lease. On behalf of the Superior Buick GMC team, we would like to extend our apologies to you for your last visit with us. For me, it wasn't about the money, it's the principle of it. We provide The CHEAPEST groceries/Gas/Propane refills only from 12:00PM until 7:00PM, 20Ib propane tank is $9.99 plus tax, 30Ib…, "These guys really go the extra mile to save you money make sure you're kept up to…", "My Husband took his car in to get fixed before his lease was up. No you need to train your employees. I was able to bring my car in the same day I called, and the team had everything repaired within a couple of hours and at a…", Hello welcome to Our new grand opening business specializes in making our customers feel like a family. I was sent 2 temporary registration tags as the "office girls" (as I was told) could not figure out how to send me a title that could be accepted by my DMV. Always speedy in and outs for oil changes and tire rotations!
We strive to provide excellent customer service, and we're glad that this was the case for you!
Was the car owned by a smoker? Many other GM dealers around. Four days later they still had not looked at my car and when I came to take it somewhere else they laughed at me. Unlike many news organizations, we made a choice to keep all of our independent, investigative reporting free and available for everyone in our community. She made me feel so comfortable during the whole experience.
My roommate didn't even get to pick a car he liked. Read reviews by dealership customers, get a map and directions, contact the dealer, view inventory, hours of operation, and dealership photos and video. Very professional and friendly staff. Not just a car dealership, but a business that stresses a family experience. We were rudely turned away by one of the employees at this dealership. I have leased two Buick Regal's from this dealership, one after the other. GM’s legal department came back with only a “cursory denial.”. People from Metro Detroit, Ann Arbor and Westland have all made their way to Dearborn to see the finance experts that have helped them acquire their dream vehicle. I was pretty much forced out of here because I wouldn't let them "pay off" my Chrysler lease which still had close to $3000 in payments left over.
When I get to the finance office the finance manager asks if I'm interested in buying or leasing the 2017 Lacrosse.
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